Frequently Asked Questions

Help / FAQ

Buying Tickets

  1. Why should I buy tickets from Circle City Tickets?
  2. How do I know that my transaction is secure and that my personal information is protected when I order from Circle City Tickets?
  3. What if I don't see the tickets I want on your website?
  4. Why do you not reveal the seat numbers?
  5. What forms of payment do you accept?
  6. What should I do if I receive an error after placing an order?
  7. Is the price I pay the same as the price on the ticket?
  8. What are the fees for buying tickets?
  9. Can I cancel my order?
  10. I purchased tickets from Circle City Tickets but now cannot attend the event. What is your refund/return policy?
  11. Will I get a refund if my event cancels?
  12. Will I get a refund if my event is postponed or rescheduled?
  13. What if my tickets are lost or stolen?
  14. Will all of my seats be together?
  15. Where do you get your tickets?
  16. Why are my tickets printed on a sheet of paper?
  17. Why does somebody else's name appear on my ticket? Did I receive the wrong tickets?
  18. Do children need tickets?
  19. Can I purchase a Circle City Tickets gift card?

Selling Tickets

  1. I have tickets to sell. Will Circle City Tickets buy them from me?

Shipping Tickets

  1. How are my tickets shipped?
  2. What are your shipping rates?

Other Inquires

  1. What are your office hours and where are you located?
  2. How do I contact Circle City Tickets, Inc.?


BUYING TICKETS

  1. Circle City Tickets has been in business since 1985. We are members of the NATB and have been accredited members of the Better Business Bureau since 1988. Circle City Tickets gives you the opportunity to choose your seats. That means no waiting in line, and you buy the seats you want. We also have tickets to sold-out events that you can't find anywhere else. If you can't find something on our website, give us a call and we'll do everything we can to find your tickets.
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  2. Circle City Tickets ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology available. All transactions conducted on our Web site through a secured browser are protected by SSL (Secure Socket Layer) technology and full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence of knowing that your personal information is protected at all times.
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  3. If you do not find the tickets you want on our website, you may contact a Circle City Tickets representative toll free at 800-627-1334 and we will do our best to meet your needs.
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  4. Not revealing seat numbers is a common industry standard. We guarantee your tickets will be in the same Section and Row number or better.
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  5. We accept Visa, MasterCard, American Express, or Discover card. When ordering, you must provide your security code: 3-digit code for Visa, MasterCard, or Discover (located on the back) or 4-digit code for American Express (located on the front). We also accept cash or check if you choose to purchase your tickets from our office.
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  6. If you get an error while placing an order, double-check the order details to ensure that all the information you provided is accurate. If this doesn't resolve the issue, please give us a call at 800-627-1334 for assistance.
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  7. All of our prices are based upon the market demand for the particular ticket not the face value (the price listed on the ticket). Our prices reflect the fluctuating market and therefore are constantly changing. The price you pay is the current market value.
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  8. All orders placed on our website are subject to a minor handling fee. If you would like to avoid this handling fee, please call our office directly at 800-627-1334 and a Circle City Tickets representative would be happy to assist you.
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  9. No. All sales are final and there are no cancellations or exchanges.
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  10. All sales are final and there are no cancellations or exchanges.
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  11. If an event is cancelled in its entirety and is not rescheduled, tickets must be returned within 10 days of the scheduled event date. All tickets must be returned to Circle City Tickets for a refund less shipping. All refunds will be made in the same manner in which payment was made. The tickets must be sent in a secured fashion (Federal Express, UPS, Certified Mail, etc.) to the address below, or presented in person to our local office during business hours. Please include your name with the returned tickets.

    Circle City Tickets
    Return Department
    8301 N. Keystone Ave., Ste 100
    Indianapolis, IN 46240
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  12. If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed or rescheduled events. Please refer to our Terms & Conditions.
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  13. Please safeguard all tickets and handle them as you would handle cash. Lost or stolen tickets cannot be replaced under any circumstances.
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  14. Yes, the tickets purchased in a single listing will be seated together, unless otherwise noted. Please review the ticket notes before making your final selection.
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  15. We obtain tickets from a variety of options, including the event box offices, season ticket holders who are unable to attend all the events, and other ticket resellers.
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  16. These tickets showcase the newest form of tickets or e-tickets technology and are your actual tickets. They are valid and 100% legitimate. Each ticket features a unique bar code that is scanned at the gate of the venue, just like a hard ticket in which most customers are accustomed. Make sure you bring these tickets with you to the event as you will not be admitted without them. Simply present your ticket at the gate, the attendant will scan them, and you will be admitted. Do not copy your tickets as the venue will only allow one entry per unique bar code. Make sure you keep your ticket in a safe place and protect it as you would any other ticket.
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  17. These are your tickets. The name that appears may have been the original purchaser of the ticket. Tickets are transferable and these are now your tickets.
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  18. Generally, children up to 24 months old are allowed to get in free. However, each venue is different. So, please contact the specific venue for ticket age requirements.
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  19. Circle City Tickets Gift Cards make great gifts. Circle City Tickets Gift Cards are available to be purchased for any event in denominations of $50, $100, and $200.
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SELLING TICKETS

  1. To offer your tickets for sale, please complete the Sell Your Tickets Form. Provide all information required, including exact seat locations and your asking price. A Circle City Tickets representative will evaluate your offer and then contact you directly. You can also call our office directly at 800-627-1334 and talk with a Circle City Tickets representative to receive an immediate non-committal price quote.
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SHIPPING TICKETS

  1. Tickets are not always available to ship immediately; some orders require 1-2 days processing time. But, all orders are guaranteed to arrive before the event. All tickets are sent via Federal Express signature guarantee. We us FedEx signature guarantee to ensure that your tickets arrive safely and that their location can be tracked at any time. All of our packages require a signature; however, the person whose name is on the package does not have to be the one who signs for the package. Also, FedEx does not deliver to P.O. Boxes, so please provide your actual street address.
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  2. Please note that some orders will require 1-2 days processing time. The delivery method of your order is from the day that we ship the order, not the day the order is placed. All delivery times are subject to availability in your delivery area.

    Office Pick-UpFree (Pick up within 48 hours of tickets becoming available)
    FedEx 2-Day$17 (Arrive in 2 business days)
    Standard Overnight$20 (Arrive next business day before 4:30PM)
    Priority Overnight$22 (Arrive next business day before 10:30PM)
    Saturday Delivery$27
    International Delivery$50

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OTHER INQUIRIES

  1. Office Hours/Address

    OFFICE HOURS (EST)
    Monday – Friday9:00AM – 6:00PM
    Saturday9:00AM – 12:00PM
    SundayClosed
    ADDRESSCircle City Tickets
    8301 N. Keystone Ave., Ste. 100
    Indianapolis, IN 46240

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  2. Contact Information

    Phone(317) 254-9500
    (800) 627-1334
    FAX(317) 254-6593
    EMAILtickets@circlecitytickets.com